Lumise Shop - Zippy's

We strive for 100% Customer Satisfaction.

Terms of service!

How long is the turnaround time?

  • Turnaround times average 5-7 business days from the day the order is placed. 
    • Our Free Shipping only includes Ground services. Please talk with a Sales Rep on the cost to upgrade your shipping method after checkout. Extra charge for rush orders. 
  • For orders placed online in our design lab – the turnaround time is 25-30 business days, but we do require approval of proof before production. Slower response times to proof emails, and excessive changes may result in delays. The turnaround time does not start until the invoice has been paid, and the artwork has been approved.
    • Delivery Dates are only estimated at checkout. While we do our best to hit these estimated delivery dates, in certain circumstances, delays do arise that are outside of our control. In these circumstances order may take up to 35-40 business days to ship.

What if my items are not in stock?

We do not stock blank garments. All the blank garments for orders from design lab are ordered from our vendor network after we receive payment and confirmation of the artwork. 

  • There are times when items may be out of stock when our purchasing team goes to order the blank garments for your order. We understand that this can be a frustrating. Please note we are experiencing industry-wide delays that are outside of our control, and it may cause delays to the estimated completion date of your order. To mitigate these delays, we will replace out of stock items with comparable brands, colors, that are in the order.  If the out-of-stock items/need replaced or items exceed 10% of your order, then our team will reach out to you for options to replace these out-of-stock items.

We offer 3 options when items are completely out of stock:

  1. Replace items with a different color. 
  2. Replace items with a different style/brand!
  3. Refund the order.
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HELP

Thank you for shopping at Zippys! We value your business and want to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we’re here to help.

Return and refund policy

Returns You have 5 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 
 

If your return is approved, we initiate a refund to your credit card (or original method of payment). Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

 Due to the custom nature of screen printing we are unable to process cash refunds for orders that were approved by the customer, but different than what was expected. Once you have approved the work and it has been started, we cannot<

  • And will not issue a refund. For this is your custom design, and we are unable to change your order once started because you have changed your mind on the design or order.